Where do we deliver?
THE JELLY RABBIT offers national delivery.
What methods of delivery are possible?
We have two delivery methods available within the UK:
Standard delivery of general items
Next (working) Day delivery for urgent orders
What are the delivery times?
Next day deliveries within the United Kingdom will be sent out the same day (working week Mon-Fri) if ordered by 12 noon. We will do our best to send out orders placed after this time the same day however this is not guaranteed. Your order will be dispatched subject to payment and stock availability. Standard delivery is 2-5 working days, for orders required within 1 week we suggest using our Next Day service as we cannot guarantee standard delivery within 7 days. For urgent orders please contact our Customer Services at email@example.com
What are the costs of delivery?
Standard delivery of general items is £4.50
Next Day delivery is £8.50 (working week Mon-Fri)
Please contact Customer Services for a Saturday Next Day delivery at firstname.lastname@example.org
How is my order packed?
The articles are wrapped with lovely Jelly Rabbit tissue and twine and placed within a postage box.
Is it possible to have gift wrapping?
If you wish to have something special gift wrapped, you should simply specify it at the time of confirming your order (there is a handy little box to tick). You can also write a personalised message, which will be hand written and added to the parcel. Your order will be prepared with the greatest care and will be packed in a lovely package of THE JELLY RABBIT design.
What do I do if something is missing or damaged from my parcel?
In the event of a delivery problem with your order, contact Customer Services as quickly as possible to inform us of it, at email@example.com